Refund Policy

Refund Policy
Return and Refund Policy
Right of Return
We want to ensure that you are completely satisfied with your purchase. That is why we offer you the option to return your order within 30 days of receipt.

Conditions for returns
Return period:
You have 30 days to return your product, starting from the day you received the goods.

Condition of the goods:
Returned items must be unused, undamaged, and in their original packaging so that they can be resold.

Exceptions:
The following items are excluded from return:

Hygiene products such as underwear, bras, socks, or cosmetics

Custom-made or personalized products

Items that cannot be returned due to their nature

Order cancellation

Cancellation period:
You can cancel your order within 1 hour of purchase. After that, cancellation is unfortunately no longer possible.

Cancellation for PayPal payments:
This cancellation policy only applies to orders paid for with PayPal.

Credit card payments:
Cancellation is not possible for credit card payments.

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Return Process

Return Request:
Send an email to support@vitaxe.co to request a return.
Please include your contact details, order number, and clear photos or videos of the defect or damage.

Return Shipping:
Once your return has been approved, you will receive the relevant shipping instructions.
Please ensure that the items are in perfect condition and meet all return conditions.

Shipping costs:
Return shipping costs are the responsibility of the customer and are non-refundable.

Proof of shipment:
Don't forget to email us proof of shipment—preferably as a reply to the same email thread.

Damaged products

If you receive a damaged product, we will offer you a replacement free of charge.
Please send us photos or videos that clearly show the damage.

Refunds

Refunds for returned products will be processed within 2 to 5 business days after the goods have been received by the supplier.

Important notes

We are not responsible for incorrectly provided delivery addresses or problems that arise during the shipping process.

We reserve the right not to issue a refund if the return conditions are not met.

Please note that returned items must be sent to one of our international warehouses, depending on the storage location.